I am currently juggling two roles. The first is as an Enterprise Support Advisor. Supporting customers by ensuring they are getting value from their SAP Solutions and consuming the offerings available to them from Enterprise Support. Risk mitigation is a major focus, ensuring systems are performing optimally, projects are safe guarded, customer teams are empowered with the knowledge they need to do this also. When required, providing mission critical support as an escalation point and driving to resolution. My aim is to be a trusted advisor to the customer, maintaining a good, open relationship, by being proactive, ensuring customers value drivers are at the forefront of our interactions.
SAP has this year launched the Customer First program. My role in the program is as Customer Success Executive. As CSE, I am proactive in helping our customers be successful with SAP solutions by co-ordinating and unifying our engagement approach across SAP LOB solutions.
What inspired you to have a career in SAP?
I can’t say I was inspired to join SAP. I started as a graduate straight out of college and been here ever since. While I was not inspired to start my career at SAP, I continue to be inspired to stay!
Tell us about your career journey in tech / SAP to date?
As mentioned I joined as a college graduate in SAP Dublin almost 15 years ago. I feel like I have grown up at SAP. Became a home owner, got married, had 2 children and emigrated to a different continent all within my time at SAP. In Dublin I was part of product support for IS-U (Industry Specific Utilities). While working with and supporting various customers kept me very busy, I was also involved in various internal projects and programs during my time there. 6 years ago myself and my husband made the decision to emigrate to Perth and my biggest hope would be that I would get to stay at SAP. Thankfully I was able to secure a position with SAP Perth branch before moving and this was a blessing, with all the changes that came with moving country at least at SAP there was familiarity and I could hit the ground running when it came to starting a new job in a new country. My role here initially was as Technical Quality Manager for premium engagement customers, when I returned from maternity leave I took on the role of Enterprise Support Advisor. I see myself as a customer advocate. Recently I have had more interactions with our Cloud customers. The cloud world is a whole different ball game and I like to play!
Where does SAP S/4HANA public cloud fit in two-tier ERP?
Where customers want to take a phased approach to implementing or migrating to cloud, it provides an opportunity for them to do so.
What are the top 3 Barriers to SAP S/4 HANNA migration?
Barriers… no! However there are some customers that may face certain challenges due to their current landscape complexity, lack of change management processes and number of customisations/custom code.
How does SAP S/4HANA digital core enable digital transformation?
There is a new way of doing business. Data is King and what customers do, or how they use their data to their benefit will give them the opportunity to be innovative and therefore have the market edge. With S/4HANA at the digital core they can make use of real time analytics to make real time decisions.
What is the best thing about working in SAP?
Variety of work and work life balance.
What inspirational words would you offer to other people looking for a career in SAP?
Do it!! We are in the midst of an exciting journey, there are more challenges ahead as we continue to grow and evolve. Our direction is clear, we are conscious of what we need to do to progress, many customer victories have been won, many more customers are on the journey, so get on board, it’s all go! Oh and… continue to upskill, the pace is fast and you need to keep up…
How can we be more inclusive in the recruitment process to promote wider diversity?
Omit data like, age, gender or other from initial applications. These criteria may (unknowingly) influence recruiters to progress or eliminate candidates in initial recruitment process round.
